Your Complaint should be addressed to the Examination Group and sent via email to email@example.com or posted to the address below:
FMDQ Securities Exchange
35, Idowu Taylor Street
In line with the Framework, FMDQ shall endeavour to ensure the full resolution of your Complaint within twenty business days of receipt. However, where we anticipate that the Complaint may take longer to resolve, for instance, due to a request for further information from other parties, we shall provide an update on the progress of the Complaint pending the eventual resolution. Where a complainant is dissatisfied with FMDQ’s decision, any further appeal shall lie with the Securities and Exchange Commission, Nigeria.
Please note that FMDQ cannot adjudicate upon Complaints which fall outside the purview of FMDQ and the Securities and Exchange Commission. However, where we believe that the Complaint should be handled by another regulatory authority or dispute resolution body, we may suggest the appropriate body or forward the Complaint to the appropriate body with your consent.
Arbitration and mediation are two distinct ways of resolving disputes between Members in an efficient and expeditious manner. Members can file an arbitration claim or request mediation through FMDQ when a dispute arises with another Member with respect to their respective activities conducted on the FMDQ platform. To be considered, the alleged act resulting in a claim must have taken place within the past six years.
Members shall be notified upon the establishment of the FMDQ Dispute Resolution Framework.